About Us

Telebank was established in 1999 and is recognised as one of the fastest growing and financially sound companies in our industry sector.

Key Benefits

Discover how Telebank can help to support your charity.

Wealth of Knowledge

Telebank partner with over 70 charities throughout the UK and North America. We always aim to utilise this specialist knowledge and expertise across all areas to ensure we consistently deliver efficient and robust response handling services. Our continual developing technology enhances our existing service provision, creating tools to provide an additional layer to support the charity’s internal staff in their daily activities and decision making processes.

Excellent Value

Telebank’s business model coupled with our continued investments in cutting edge technology means we always deliver excellent value for money. Our ongoing drive to improve processes and efficiencies allows us to work with many charities and continue to control costs and add value.

Credibility and Experience

We consist of a team with a significant track record in delivering service excellence to the charity sector. We offer industry leading expertise and resource planning, coupled with data integration capabilities that take the very best of response handling, response processing and customer relationship management to the highest level.

Depth of Capability

In addition to our outstanding customer service and response handling processes, Telebank offers a complete range of services through the, MFS Group. This ranges from; document personalisation, print-on-demand, QR code data capture solutions, manual data capture (for bespoke personalisation) high-volume order fulfilment, direct debit/BACS processing and bespoke ecommerce and payment processing web platforms.

Best of Breed Solutions

Telebank’s key strength is the ability to demonstrate a clear understanding of a charity’s requirements, delivering robust solutions and offering immediate service excellence whilst being mindful of the need to continually develop and enhance the service offering, deliver cost savings and added value – it is here where we are in a truly unique position to consistently provide you with a best of breed solution and deliver the benefits to both the charity and their supporters.

Strategic Partnership

Telebank consistently offer streamlined processing, supporter care and fulfilment processes geared towards quality, acquisition and retention to charities who work with us. We are totally unique in providing a bespoke system for charities and are renowned for our customer service, response handling and data quality.

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Telebank's Portfolio

With 23 years within the industry; Telebank’s dedicated team are able to draw on not only a wealth of experience, but also unique and pioneering technologies to continue improving our operations; thus ensuring the very highest of service levels paired with a low cost model of operation.

By harnessing the specific skill sets and expertise of the individual businesses within the MFS Group, Telebank are able to deliver a cost effective and tailored solutions. Our clients can choose to utilise the services of just one of the businesses or support from any of the MFS Group.

It is this flexibility coupled with the expertise each business has that makes Telebank the ideal outsourcing partner.

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telebank portfolio

Our wide range of services:

  • Daily bespoke data capture and response handling
  • Daily order and payment Processing
  • 24/7 bespoke online reporting system
  • bank reconciliation
  • Inbound supporter call services
  • Warehousing, stock and returns management
  • Membership retention programmes
  • Raffles appeal management
  • Robust scanning and post room procedures
  • Email marketing
  • Data analysis and customer insight
  • Customer/supporter acquisition
  • Scanning and data optimisation

To find out more about how we have helped charities in need of our support, read our case studies.

Case studies Our services

our services

End to End Operation

In 2017, Telebank became part of The MFS Group, further strengthening the services provided to the sector. The MFS Group collectively can offer a complete end to end solution to the charity sector, from concept, creative and design, to response handling, pick pack and dispatch. The MFS Group’s ethos and operations compliment one another and consist of the separate business entities detailed below:

In addition to Telebank’s specific services, a snapshot of the additional services supplied within The Group include:

  • Personalised printing and print management
  • Web to Print and dynamic publishing
  • Fundraising and Appeal Campaign Management
  • E-Commerce and Online Payment pages
  • Direct Debit Management and processing
  • Web to print dynamic publishing
  • Full BAC’s Management

Call us today: +44 (0) 1753 515 522 Find out more

woman pointing at other woman's computer in charity response handling services

Proud to be part of the MFS Group

FUNDRAISING COMPLIANCE

At Telebank we are proud to be accredited by the following organisations.

PCI DSS

Validated PCI DSS Level 3 Service Provider.

Lotteries Council

Member of the lotteries council, helping to legislate fundraising activities.

The Gambling Commission

Licensed and regulated in Great Britain by the Gambling Commission under account number 55856. View our license status here.

Information Commissioner's Office

Regulated by the ICO, certification can be viewed here.

Chartered Institute of Fundraising

Member of the Chartered Institute of Fundraising, the professional membership body for UK fundraising. Directory can be viewed here.

Get in touch

Contact us today to start a conversation of how we can assist and support your requirements.

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Information pack

We have summarised our wealth of experience into an Information Pack which outlines the services we offer, a summary of Telebank and our work throughout the Third Sector, specialising in personalised response handling services, including but not limited to; banking and thanking, raffle processing & memberships.

Download here

Download our information pack