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Animal Charity

Telebank utilised its bespoke and personalised services to provide a well-known Animal Charity with flexible and personalised thanking, supporting around 80,000 responses a year.

 

Background

An animal charity required a supplier who were able to deliver bespoke, efficient, and cost-effective response handling solutions for their fundraising activities. The charity’s appeals, such as legacies and sponsorship, required flexible data capture techniques and personalised thanking. They needed a supplier that could support their adaptable needs based on supporter prompts with a robust and efficient solution to provide large volumes of postal responses.

Solution

Telebank were able to identify the charity’s key needs and expectations and delivered these solutions:

  • Streamlined data capture, thanking and fulfilment process
  • Bespoke online reporting system which enabled the charity to access real time reporting 24/7
  • Creation of bespoke data sets, adapted to the charity’s requirements, providing a streamlined importing process
  • Set up date triggered data sets to enhance the importing process
  • Thanking and literature materials personalised and dispatched within 24 hours after banking

Results

The charity now has the support of a robust, flexible and reliable response handling service, offering encouragement with changes to campaign creatives, engagement pieces and supporter prompts.

The results of Telebank working alongside the charity are:

  • Streamlined internal procedures
  • Faster response times
  • 72-hour turnaround time from receipt of post to thanking supporters
  • Greater supporter satisfaction analysed from supporter feedback through inbound calls
  • Significantly saved costs around the thanking and importing process
  • Receive a bespoke data import, which reduced data issues and streamlined the importing process
  • Enhanced productivity

Telebank’s ethos is built around delivering excellent customer service. From our partnership we have created a shared vision and mission to support the charity’s key needs, implementing new services alongside development of a new supporter journey.

We believe that an efficient supporter journey is vital to continue to grow and develop charity and supporter relationships.

Find out more
 

animal case study

Services Delivered

  • Data capture, thanking and fulfilment
  • Bespoke online reporting system
  • Thanking and personalised literature materials

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Information Pack

We have summarised our wealth of experience into an Information Pack which outlines the services we offer, a summary of Telebank and our work throughout the Third Sector, specialising in personalised response handling services, including but not limited to; banking and thanking, raffle processing & memberships.

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