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Animal Charity

Telebank utilised its bespoke and personalised services to provide a well-known Animal Charity with flexible and personalised thanking, supporting around 80,000 responses a year.


An animal charity required a supplier who were able to deliver bespoke, efficient, and cost-effective response handling solutions for their fundraising activities. The charity’s appeals, such as legacies and sponsorship, required flexible data capture techniques and personalised thanking. They needed a supplier that could support their adaptable needs based on supporter prompts with a robust and efficient solution to provide large volumes of postal responses.


Telebank were able to identify the charity’s key needs and expectations and delivered these solutions:

  • Streamlined data capture, thanking and fulfilment process
  • Bespoke online reporting system which enabled the charity to access real time reporting 24/7
  • Creation of bespoke data sets, adapted to the charity’s requirements, providing a streamlined importing process
  • Set up date triggered data sets to enhance the importing process
  • Thanking and literature materials personalised and dispatched within 24 hours after banking


The charity now has the support of a robust, flexible and reliable response handling service, offering encouragement with changes to campaign creatives, engagement pieces and supporter prompts.

The results of Telebank working alongside the charity are:

  • Streamlined internal procedures
  • Faster response times
  • 72-hour turnaround time from receipt of post to thanking supporters
  • Greater supporter satisfaction analysed from supporter feedback through inbound calls
  • Significantly saved costs around the thanking and importing process
  • Receive a bespoke data import, which reduced data issues and streamlined the importing process
  • Enhanced productivity

Telebank’s ethos is built around delivering excellent customer service. From our partnership we have created a shared vision and mission to support the charity’s key needs, implementing new services alongside development of a new supporter journey.

We believe that an efficient supporter journey is vital to continue to grow and develop charity and supporter relationships.

Find out more

animal case study

Services Delivered

  • Data capture, thanking and fulfilment
  • Bespoke online reporting system
  • Thanking and personalised literature materials

Other Case Studies


At Telebank we are proud to be accredited by the following organisations.


Validated PCI DSS Level 3 Service Provider.

Lotteries Council

Member of the lotteries council, helping to legislate fundraising activities.

The Gambling Commission

Licensed and regulated in Great Britain by the Gambling Commission under account number 55856. View our license status here.

Information Commissioner's Office

Regulated by the ICO, certification can be viewed here.

Chartered Institute of Fundraising

Member of the Chartered Institute of Fundraising, the professional membership body for UK fundraising. Directory can be viewed here.

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Information pack

We have summarised our wealth of experience into an Information Pack which outlines the services we offer, a summary of Telebank and our work throughout the Third Sector, specialising in personalised response handling services, including but not limited to; banking and thanking, raffle processing & memberships.

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