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Medical Charity

Telebank provide support with Response Handling, Database Handling, Thanking & Banking and Donation Processing to a Medical Charity with around 80,000 responses per year.


A Medical charity required a response handling company that could process their donations as well as manage and import data directly and efficiently into their database. Third party import files were problematic for them. After meeting with two different response handling houses, they decided to go ahead with Telebank due to our quality of data and the flexibility of having an in-house database team.


Telebank has been working with the Medical charity for over two years, supporting them with thanking & banking and our team has been looking after their database flawlessly, importing directly into Raisers Edge. We managed to help them exceed their targets in terms of response processing and importing third party files efficiently.

Telebank provided these solutions for the charity:

  • Handling of all incoming donations via post
  • Scanning gift aid declaration forms so images are available online in real-time
  • Thanking and Banking of donations daily
  • Dedicated Account Managers
  • Bespoke data capture system and reporting system
  • Exporting data weekly and monthly on the required format
  • Welcome packs
  • Royal Mail returns


The charity have also been provided with a bespoke online system allowing them to maintain full control of all donations processed and retrieve accurate data through a secure portal.

The Medical charity were delighted with the support and guidance their team received when setting up their database rules and during the transition period. Telebank managed to streamline their database architecture and scanning procedures successfully. Telebank continue to handle their database and third party imports in an efficient manner which enables their internal staff to plan their future mailings effectively and introduce new supporter journeys and experiences on an on-going basis.

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Medical Charity Case Study

Services Delivered

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Validated PCI DSS Level 3 Service Provider.

Lotteries Council

Member of the lotteries council, helping to legislate fundraising activities.

The Gambling Commission

Licensed and regulated in Great Britain by the Gambling Commission under account number 55856. View our license status here.

Information Commissioner's Office

Regulated by the ICO, certification can be viewed here.

Chartered Institute of Fundraising

Member of the Chartered Institute of Fundraising, the professional membership body for UK fundraising. Directory can be viewed here.

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Information pack

We have summarised our wealth of experience into an Information Pack which outlines the services we offer, a summary of Telebank and our work throughout the Third Sector, specialising in personalised response handling services, including but not limited to; banking and thanking, raffle processing & memberships.

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