Telebank provides Response Handling, Thanking & Banking, Donation Processing and Raffle Processing services to a Social Welfare Charity with around 150,000 responses a year.
Background
A Social Welfare charity was contracted to an external supplier for many years that unfortunately went into liquidation. Once this was public knowledge, Telebank contacted the charity and an emergency meeting was arranged within two days to discuss how we could assist. After meeting with three different suppliers; the charity chose to partner with Telebank due to our service reputation and data quality. They also wanted the flexibility of having IT programming in-house for all system builds and testing within 48 hours to ensure a seamless transition.
Solution
Telebank have worked with the Social Welfare charity for over five years, helping them with their growing supporter base. Year on year we have helped them exceed their target for their Christmas appeals, processing 80,000+ responses over a 2-month period. We developed a bespoke online system which could enhance supporter relationships and enable them to view real-time data.
Telebank provide the following services to the charity:
- Handle all incoming donations via post
- Royal Mail returns
- Scan gift aid declaration forms, payments methods etc so images are available online in real-time
- Thanking and banking of donations daily
- Dedicated Account Managers
- Bespoke data capture system and reporting system
- Export data weekly and monthly on the required format
- Welcome pack fulfilment
Results
The bespoke online system Telebank provide contains a wide range of reports to monitor responses and allows the charity to maintain full control of all donations and to view accurate data. The online reporting enables internal teams within the charity to make key decisions in order for supporter queries to be resolved as soon as reasonably possible. Telebank also offer guidance, advice and support and helped the charity set up their first raffle appeal.
Testimonial
"I wanted to emphasise how much I appreciate all the hard work and attention to detail that you put into handling all the donations for [our Christmas appeal]. I know that I can rely on Telebank to do a brilliant job which leaves me time to worry about other agencies and all the in-house stuff."
Karen Hardy, Supporter Services and Planning Manager
Find out more
Services Delivered
- Bespoke data capture and reporting system
- Royal Mail returns
- Donation processing
- Thanking and banking
- Welcome pack fulfilment
