Telebank provided Response Handling, Thanking & Banking, Donation Processing, Merchandise and Supporter Care Calls services to a Animal Aid Charity with around 100,000 responses per year.
After an unsuccessful onboarding of two suppliers, a charity came to Telebank in need of urgent help with donation processing. This was a time-critical project that required diligent planning. Telebank successfully set up a bespoke, efficient and compliant system within 4 weeks.
Telebank were able to turnaround backlogged responses which resulted in efficient thanking. Guidance and support was provided to the charity to improve DM creatives, taken from vital feedback from internal teams. Due to inaccuracy of gift aid monitoring, Telebank suggested and implemented a gift aid audit, enabling the charity to conduct solus gift aid mailings.
The charity and Telebank have been working remarkably well together which has created a strong supplier/charity partnership. Due to effective communication, Telebank have been able to implement new processes, which has created a seamless and streamlined operation. By utilising Telebank’s services, the charity has been able to spend more time working on new projects by monitoring and evaluating target markets. Based on the campaign specific reporting, through our online reporting system, the charity now have a clear return on investment.
"As a growing charity, we have found Telebank to be very responsive to our needs and supportive of our work, e.g. by coming up with positive suggestions to improve and increase our revenue streams. Always doing their best to work with us and our supporters attentively and warmly, we would recommend TB as a first-class response handling service."
Sara Cooper, Senior Manager, Supporter & Donor Care – UKFind out more