We have been open throughout the first and second wave of the pandemic, allowing charities to conduct donation processing and administration through Telebank.
The message to charities from Telebank is simple; Telebank is here to SUPPORT YOU through these difficult times on a long or short term contract.
Since the impact of the second lockdown many charities have decided to close their offices and work from home. Telebank has taken action to further adapt our operation to give additional support to the charity sector. As well as supporting the key elements of donation processing, raffles and fulfilment, we are also operating services for Royal Mail returns, telephone calls and redirection of post from the charities head office (scanning images to individuals working from home as per the charities instructions).
Telebank are here to maintain the important communication between you and your supporters. The process is adaptable, enabling all requirements to be accommodated to support you and your teams.
We can provide an end-to-end, short or long term, administration functions on behalf of your charity. Our services include, but not limited to:
- Banking and thanking
- Raffle management
- Membership management
- Mail and Merchandise fulfilment
- Inbound supporter contact centre
- Welcome Pack & literature fulfilment
Head Office Support
- Process donations
- Scan to staff at home
- Receive telephone calls
- Letters, invoices and parcels
- Print on behalf of staff at home
- Legacies and trust requirements
Robust, accurate and compliant
Over the last 20 years we have seen the requirements of our clients change and we have responded by developing a constantly evolving selection of services.
All in house processes have been developed to ensure robust, accurate and compliant procedures whilst delivering a personalised service.
Processes and technology include, but not limited to:
- GDPR and PCI compliance as standard
- Direct debit management
- Raffle processing with external lottery management license
- Fulfilment and print
- Real time reporting
- Returns/gone away processing
- Credit card processing
- Automated and manual response handling facilities
- High speed scanning facilities
- Fully integrated e-commerce web pages
- Charity bespoke CRM system
- Survey/questionnaire processing
- Implementation Management
- Gift aid validation
- Secure storage
- Membership data capture and validation
- Sponsorship programmes
Our response and supporter care centre ensures an exemplary experience for charities and their supporters through a consultative approach. We understand that measurable cost reductions, revenue growth, acquisition, customer/supporter retention, results in increased brand loyalty, critical to success.
The service integrates directly with Telebank’s systems architecture ensuring not only that data is managed securely but also allows the immediate lodgement of instructions reducing the setup time and lowering rates of attrition.
A seamless integrated fulfilment operation can be provided to support all pick pack and dispatch activities, ranging from; printed literature, merchandise and event team fulfilment.
Telebank understand the world of fundraising has changed. Fundraisers are faced with new challenges daily and the way supporters donate. Our services throughout the Group offer an end to end raffle process.
A hybrid solution providing speed and accuracy, delivering instant scalability.
We have a clear understanding of our clients’ membership requirements and deliver a robust solution providing service excellence.