Telebank have ongoing contingency plans surrounding any infections and major interruptions on operational activities. We are confident that our normal data capture, banking and thanking procedures will continue with limited impact on our usual service level of 72 hours from post receipt to banking.
If we do become unable to use our facilities in Slough due to contamination or high level of staff absence, we have a contingency plan to switch operations to our parent company. Staff members of Telebank would relocate for a period of time and post re-directed.
Through robust technical solutions and thorough cross-training we hope to continue with minimal adjustments to our regular operations. However, should the situation escalate, we are fully prepared to transfer operations to another facility as well as implement PCI and GDPR compliant remote working solutions.
Whether you are an existing client or a third sector organisation concerned about the impact of office closures, we are able to help with short or long term response handling services in this unprecedented circumstance.