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We're here to support you

COVID-19 Support Telebank


The Coronavirus Pandemic has caused shockwaves in the charity industry and many charities are facing increasingly challenging times ahead. Telebank are here to ensure charities can still receive and process donations so that funding for their critical causes is continued uninterrupted.


The message to charities from Telebank is simple; we’re here to help.

We have worked with charities for over 20 years and never has there been a time where our services to support charities has ever been so important.

We know that many charities will be faced with the terrible decision of temporarily closing their doors to keep their staff safe and we acknowledge that this will in-turn have a catastrophic effect.

If you are a charity and need urgent help and support, we can offer a range of temporary (or on-going) solutions. From processing of donations for emergency appeals, to back-room administration, response handing, call handling and everything in-between.

Free Initial

Free Initial Set-up

Our online system will be set up free of charge to enable charities to view a full suite of reports online. In addition to this we will also set up your first campaign free of charge. The set up fee is based on a website enquiry.

Our online reports include, but are not limited to:-

  •       Stock Reports
  •       Finance Reports
  •       Payment Method Reports
  •       Campaign Reports
  •       Membership Reports
  •       Raffles Reports
  •       ROI Support
  •       Images of Cheques and Gift Scans

Temporary Contracts

We will be happy to set up a one month rolling contract under our terms and conditions of trading or for a set period of time with one months notice.

We can assist you with all or part of your services during these unprecedented times, and have a full range of services and solutions to support you.

Extensive Charity

Extensive Charity Expertise

Telebank was established in 1999 and is recognised as one of the fastest growing and financially sound companies in our industry sector.

With 20 years within the industry; Telebank’s dedicated team are able to draw on not only a wealth of experience, but also unique and pioneering technologies to continue improving our operations; thus ensuring the very highest of service levels paired with a low cost model of operation.

Scalable Support

Scalable Support Solutions

For Emergency Appeals

Telebank have a number of scalable solutions for emergency appeals to give you the support you require. We have a robust and compliant solution for your credit card donations and can offer a solution to divert your lines to our contact center team. Our full list of services can be adapted to your request for a short term period.

Our list of services include, but are not limited to:


Contact us today: +44 (0) 1753 515 522


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Robust, accurate and compliant

Over the last 20 years we have seen the requirements of our clients change and we have responded by developing a constantly evolving selection of services.

All in house processes have been developed to ensure robust, accurate and compliant procedures whilst delivering a personalised service.

Processes and technology include, but not limited to:

  • GDPR and PCI compliance as standard
  • Direct debit management
  • Raffle processing with external lottery management license
  • Fulfilment and print
  • Real time reporting
  • Returns/gone away processing
  • Credit card processing
  • Automated and manual response handling facilities
  • High speed scanning facilities
  • Fully integrated e-commerce web pages
  • Charity bespoke CRM system
  • Survey/questionnaire processing
  • Implementation Management
  • Gift aid validation
  • Secure storage
  • Membership data capture and validation
  • Sponsorship programmes

Contact us today: +44 (0) 1753 515 522

people in office working in Telebank charity response handling

Response Handling

Our response and supporter care centre ensures an exemplary experience for charities and their supporters through a consultative approach. We understand that measurable cost reductions, revenue growth, acquisition, customer/supporter retention, results in increased brand loyalty, critical to success.

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person using card for Telebank charity direct debit service

Direct Debits

The service integrates directly with Telebank’s systems architecture ensuring not only that data is managed securely but also allows the immediate lodgement of instructions reducing the setup time and lowering rates of attrition.

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woman packing envelope in charity fulfilment service


A seamless integrated fulfilment operation can be provided to support all pick pack and dispatch activities, ranging from; printed literature, merchandise and event team fulfilment.

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hands typing using charity raffle processing service

Raffle Processing

Telebank understand the world of fundraising has changed. Fundraisers are faced with new challenges daily and the way supporters donate. Our services throughout the Group offer an end to end raffle process.

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woman on computer using data capture system

Data Capture

A hybrid solution providing speed and accuracy, delivering instant scalability.

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woman using membership management service on laptop


We have a clear understanding of our clients’ membership requirements and deliver a robust solution providing service excellence.

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At Telebank we are proud to be accredited by the following organisations.


Follow the life of a donation

Book a tour of our response handling and fulfilment centre.
No obligation - just come along, have a chat and see what we can do for you.