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Client Services Administrator

Client Services Administrator

  • 20,000.00 - 23.000.00pa
  • Slough
  • 37.5hrs
  • Full time

Telebank is a Response Handling House based in Slough providing response handling and fulfilment services to charities within the UK.

We are seeking an enthusiastic and proactive Account Manager to work in our Client Services team. The successful candidate will build and maintain relationships with a set number of charity clients and undertake a wide range of administrative duties overseeing the overall running of your allocated accounts ensuring that all day-to-day tasks are being carried out.

Working within our Client Services team, you’ll learn a wide range of skills, from data handling to customer relationship management. As a growing business, you will be given on the job training and on-going mentoring in a close, family like environment.

We are looking for a talented, success drive, motivated individual who can multi-task to high standards, exceed client expectations and is not afraid to take the leap during the busy periods!

You will be a friendly, efficient, and proactive individual, providing exceptional customer service to clients, effectively acting as the first point of call for dealing with internal and external enquiries over the phone and by email.

We are looking for someone who has previous office-based / customer services experience and is comfortable working in a fast-paced and dynamic environment.

You will have a strategic perspective and undertake additional research to support discussions with clients to grow and up-sell your accounts to enhance the growth of the business.

The ideal candidate will hold/show keen interest in the following skills and background:

  • Exceptional organisational and administrative skills
  • Excellent communication skills and ability to engage well with people
  • Taking ownership of a client problem, investigating, and following it through to a solution
  • Good computer skills including MS Office package
  • Ability to work independently and in a team environment
  • Confident working within a fast-paced environment

On top of the key requirements, it would be favourable (but not required) for candidates to show skills within the following areas:

  • Experience in working with data / data analysis background

The successful candidate will receive the following benefits as part of the role:

  • Internal progression with long-term career prospects
  • Be part of a fun, dynamic and diverse team
  • Extensive scope of knowledge between departments
  • Access to the SEGRO discount card
  • Working alongside amazing charities and causes
  • Part of a fast paced, growing organisation

We know some candidates may be put off applying for a position unless they can tick every box, however if you are excited about working with us and consider yourself to be a suitable candidate, please do apply!

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About the company

Telebank was established in 1999 and has become a fast growing and financially sound company which has strived to become the market leader in all aspects of Response Handling Services for the charity sector, within the South East of England. With over 23 years within the industry; Telebank’s dedicated team are able to draw on not only a wealth of experience, but also unique and pioneering technologies to continue improving our operations; thus, ensuring our client’s receive the very highest of service levels.

In 2017, Telebank became part of an umbrella of companies, further strengthening the services provided to the sector. The group collectively can offer a complete end to end solution to the charity sector, from concept, creative and design, to response handling, pick pack and dispatch.

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about the company

The MFS Group

The MFS Group consists of the specified entities below:

  • Telebank
  • Mosaic Fulfilment Solutions
  • Committed Giving
  • CFP Lotteries & Raffles
  • Thorn Distribution

By harnessing the specific skill sets and expertise of the individual businesses within the Group, Telebank deliver a cost effective and tailored solution. Clients can choose to utilise the services of just one of the businesses or opt for support from all. It is this flexibility coupled with the expertise each business has that makes Telebank the ideal outsourcing partner for the charity sector.

About the MFS Group Our services

mfs group

Your benefits

We work together as part of a great team and we work to the highest of standards. We believe and invest in our people and we take pride in our work. Working at Telebank provides key benefits including, but not limited to:

Flexible working hours available

Fun working environment

Busy and engaging atmosphere

Central location within Slough Trading Estate with great travel links by train, bus and motorway

Employee discount Segro card - for (special deals and offers made available by local businesses)

Telebank are a big advocate of progression from within and internal development. We often promote staff internally to more senior positions

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