Read the latest news and press releases from Telebank, experts in charity response handling.

  • 17/10/22

    Company News

    Telebank Operational Update: Royal Mail and Parcel Force Strikes

    As you may be aware, CWU trade union members in the UK, including Royal Mail and Parcel Force, have planned industrial strike action on the following dates*: October 20th and 25th November 2nd-4th, 8th-10th, 14th-16th,…

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  • 27/09/22

    Company News

    Building on our client platform, Echo, our new, improved client hub

    Over the past year, we have been migrating our charity clients onto our new, improved response and fulfilment hub, which is called Echo. As we finish migrating the last few charities ahead of our next…

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  • 05/05/22

    Company News

    Let’s meet up at the Scottish Fundraising Conference!

    9th-10th June in Glasgow We’re absolutely delighted to be at the Chartered Institute of Fundraising’s Scottish Fundraising Conference this June for its first in-person outing post-pandemic. Our Chief Commercial Officer Scott Gray and Charity Solutions…

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  • 04/10/21

    Company News

    Mosaic Gears up to Develop Unrivalled Charity Services Division

    Mosaic gears up to develop unrivalled charity services division led by ex-Rapidata and regular giving pioneer, Scott Gray Mosaic Fulfilment Solutions (Mosaic FS) is developing a state-of-the-art specialist charity division that will deliver the most…

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  • 15/06/20

    Company News

    A Message from the Managing Director

    To All Our Loyal and Appreciative Charities, On behalf of our entire team at Telebank, I would personally like to take this opportunity to provide you with several updates related to the services we provide…

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  • 03/04/20

    Company News

    A Message from the Managing Director (COVID-19)

    Firstly, and most importantly I hope this reaches you safe and well and you are managing professionally and personally in the current situation. Following the Prime Minister’s address on 23rd March 2020 I’d like to…

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  • 02/04/20

    Company News

    Just the Ticket! – Telebank Secures ELM License

    The recent accreditation of our ELM License is just one of the latest developments following rapid growth in our investments and services in the past few years. Our ELM License enables us to hold raffle…

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  • 17/03/20

    Company News

    Coronavirus - How Can Telebank Help?

    Since the escalation of the Covid 19 pandemic several of our existing clients have reached out and asked us to extend our service provision as part of their continency plans. These emergency changes include the…

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At Telebank we are proud to be accredited by the following organisations.


Validated PCI DSS Level 3 Service Provider.

Lotteries Council

Member of the lotteries council, helping to legislate fundraising activities.

The Gambling Commission

Licensed and regulated in Great Britain by the Gambling Commission under account number 55856. View our license status here.

Information Commissioner's Office

Regulated by the ICO, certification can be viewed here.

Chartered Institute of Fundraising

Member of the Chartered Institute of Fundraising, the professional membership body for UK fundraising. Directory can be viewed here.

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Information pack

We have summarised our wealth of experience into an Information Pack which outlines the services we offer, a summary of Telebank and our work throughout the Third Sector, specialising in personalised response handling services, including but not limited to; banking and thanking, raffle processing & memberships.

Download here

Download our information pack