Telebank, Mosaic FS, & CommittedGiving are now Elovate!

New name, same company values. Learn more


Read the latest news and press releases from Telebank, experts in charity response handling.

  • 30/06/23

    Company News

    Announcing our new identity – introducing Elovate

    We have some exciting news to share! Telebank has joined the three other companies in our group - Mosaic Fulfilment Solutions, CommittedGiving and Thorn Distribution – in the creation of one unique organisation. By operating…

    Read more

  • 15/03/23

    Company News

    Farah Celebrates 10 years at Telebank!

    Long-serving Telebank employee, Farah Rashid, celebrated her tenth year of working at Telebank. We caught up with Farah recently and asked about her work, what motivates her to bring her best self to work every…

    Read more

  • 24/02/23

    Company News

    Celebrating 10 Years at Telebank – Meet Tannis, our General Manager

    We recently caught up with Tannis-Madison Carty, our General Manager, as she celebrated working for Telebank for over a decade. We asked Tannis to share some insights into her working life. This is what Tannis…

    Read more

  • 06/02/23

    Company News

    Why Outsource Your Charity’s Supporter Response

    Is your charity’s supporter-response as prompt, proactive, and effective as it could be? Do your charity’s supporter teams have access to the latest technology and digital innovations? Or do you struggle with resources and could…

    Read more

  • 30/01/23

    Company News

    10 Classic Signs Your Charity Should Consider Outsourcing Its Supporter Response

    Are you satisfied with the quality and speed of responses that your charity’s supporters are currently receiving? If your charity responses could be improved and your team is stressed and stretched to breaking point, we…

    Read more

  • 14/12/22

    Company News

    Christmas and New Year 2022/23 Opening Times

    Telebank’s Operational Information for the Holidays Here are our office’s opening hours and times during the festive break. Please note that we will be observing UK National Bank Holidays over Christmas and the New Year.…

    Read more

  • 17/10/22

    Company News

    Telebank Operational Update: Royal Mail and Parcel Force Strikes

    As you may be aware, CWU trade union members in the UK, including Royal Mail and Parcel Force, have planned industrial strike action on the following dates*: October 20th and 25th November 2nd-4th, 8th-10th, 14th-16th,…

    Read more

  • 27/09/22

    Company News

    Building on our client platform, Echo, our new, improved client hub

    Over the past year, we have been migrating our charity clients onto our new, improved response and fulfilment hub, which is called Echo. As we finish migrating the last few charities ahead of our next…

    Read more


At Telebank we are proud to be accredited by the following organisations.


Validated PCI DSS Level 3 Service Provider.

Lotteries Council

Member of the lotteries council, helping to legislate fundraising activities.

The Gambling Commission

Licensed and regulated in Great Britain by the Gambling Commission under account number 55856. View our license status here.

Information Commissioner's Office

Regulated by the ICO, certification can be viewed here.

Chartered Institute of Fundraising

Member of the Chartered Institute of Fundraising, the professional membership body for UK fundraising. Directory can be viewed here.

Get in touch

Contact us today to start a conversation of how we can assist and support your requirements.

Let's talk

Information pack

We have summarised our wealth of experience into an Information Pack which outlines the services we offer, a summary of Telebank and our work throughout the Third Sector, specialising in personalised response handling services, including but not limited to; banking and thanking, raffle processing & memberships.

Request here

Request our information pack