Telebank Operational Update: Royal Mail and Parcel Force Strikes
As you may be aware, CWU trade union members in the UK, including Royal Mail and Parcel Force, have planned industrial strike action on the following dates*:
- October 20th and 25th
- November 2nd-4th, 8th-10th, 14th-16th, 23rd-25th, 28th, and 30th
- October 1st-2nd
*dates correct at time of writing, 17 October 2022
The planned strike action means that inbound and outbound Royal Mail/Parcel Force dispatches and deliveries could be subject to disruption on and around the strike dates. There is also potential for knock-on delays within the Royal Mail and Parcel Force network extending beyond the strike dates.
Please be reassured that we are doing what we can operationally here at Telebank to keep disruption to a minimum:
- Our staff have been fully briefed and are at the ready to process post and dispatch orders affected by the strike in a timely manner
- Post room shifts have been extended to deal with any backlogs
- Additional resource will be implemented to ensure a continuous flow, as is reasonably possible in the circumstances
As strikes continue, it is possible that we could receive several days’ worth of post in one delivery, especially after a longer strike. The longer strikes could also impact upon our dispatches, with pickups taking longer than usual.
Royal Mail and Parcel Force have advised that they do expect more disruption and delayed deliveries than usual and suggest that managing customer expectations regarding potential delays might be the best approach in this regard.
Please tell us about any marketing campaign changes:
With further strike dates possible as we move into peak trading season, it would be useful if you could inform your account manager as soon as possible regarding any planned changes to your marketing campaigns and mailings in the run up to Christmas. This would assist us in working with you to mitigate any adverse impacts of future strikes.
If you have specific questions relating to how this might affect your account, your dedicated account manager here at Telebank. Otherwise please do feel free to contact Saahir, our Client Services Manager at:
We will be delighted to provide you with more information and support.
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