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Response handling for healthcare charities

Telebank offer response handling for healthcare charities that require assistance in the day-to-day management of communications with supporters.

Who are we?

Telebank provide response handling for healthcare charities as well as raffle processing, fulfilment, direct debit, membership and data capture services. We can help charities achieve their goals with our response and supporter care centre.

We believe it is critical to support medical charities, whether they are researching cures for diseases like cancer, providing care to people with long term illnesses, or saving lives through the work they do. They touch the lives of everyone. As a company, we are:

  • Committed to your cause – our employees have completed Walk It for Crohn’s & Colitis UK and hosted Macmillan coffee mornings
  • Dedicated to helping your charity succeed against challenges through increased revenue growth and supporter retention
  • The ideal outsourcing partner – clients can utilise services or support from any of The Group, including Committed Giving


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Our Response Handling Services

We are experts in response handling for healthcare charities. Some of our services include:

  • Hybrid Processing Solutions
  • Communication Acknowledgement & Response
  • Live Online Reporting System
  • Consultancy
  • Added Value Services

We are PCI-DSS accredited, and as part of The Group, we can offer comprehensive solutions to Third Sector organisations collaboratively.


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At Telebank we are proud to be accredited by the following organisations.


Telebank is a validated PCI DSS Level 3 Service Provider.

Lotteries Council

Telebank are a member of the lotteries council, helping to legislate fundraising activities.

The Gambling Commission

Telebank is licensed and regulated in Great Britain by the Gambling Commission under account number 55856. View our license status here.

Information Commissioner's Office

Regulated by the ICO, certification can be viewed here.

Chartered Institute of Fundraising

Telebank are a member of the Chartered Institute of Fundraising, the professional membership body for UK fundraising.

Get in touch

Contact us today to start a conversation of how we can assist and support your requirements.

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Information Pack

We have summarised our wealth of experience into an Information Pack which outlines the services we offer, a summary of Telebank and our work throughout the Third Sector, specialising in personalised response handling services, including but not limited to; banking and thanking, raffle processing & memberships.

Download Here

Download our Information Pack

Complete the form below to request our Information Pack.

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