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Response handling for social welfare charities

We provide response handling for social welfare charities at Telebank, tailoring our services and solutions to meet your needs.

Who are we?

Telebank provide response handling for social welfare charities as well as raffle processing, fulfilment, direct debit, membership and data capture services. We work with charities who look after the homeless, communities, families and more.

We believe that social welfare charities are important because they support disadvantaged members of the community and offer care for the people who go unnoticed by society. As a company, we are:

  • Committed to your cause – our employees have completed sponsored activities for homeless charities, St Mungo’s and Crisis
  • Dedicated to helping your charity succeed through increased brand loyalty and customer retention
  • The ideal outsourcing partner – clients can make use of any of the services The Group have to offer


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Our Response Handling Services

We are experts in response handling for social welfare charities. Some of our services include:

  • Hybrid Processing Solutions
  • Communication Acknowledgement & Response
  • Live Online Reporting System
  • Consultancy
  • Added Value Services

We are PCI-DSS accredited, and as part of The Group, we offer comprehensive solutions to Third Sector organisations collaboratively.


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At Telebank we are proud to be accredited by the following organisations.


Telebank is a validated PCI DSS Level 3 Service Provider.

Lotteries Council

Telebank are a member of the lotteries council, helping to legislate fundraising activities.

The Gambling Commission

Telebank is licensed and regulated in Great Britain by the Gambling Commission under account number 55856. View our license status here.

Information Commissioner's Office

Regulated by the ICO, certification can be viewed here.

Chartered Institute of Fundraising

Telebank are a member of the Chartered Institute of Fundraising, the professional membership body for UK fundraising.

Get in touch

Contact us today to start a conversation of how we can assist and support your requirements.

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Information Pack

We have summarised our wealth of experience into an Information Pack which outlines the services we offer, a summary of Telebank and our work throughout the Third Sector, specialising in personalised response handling services, including but not limited to; banking and thanking, raffle processing & memberships.

Download Here

Download our Information Pack

Complete the form below to request our Information Pack.

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