We understand the significance of delivering outstanding data accuracy and pride ourselves on our supporter care that is matched with an effective and efficient turnaround time.
Our Services
As experts in our field, we provide a high service level with a personalised approach, fully integrated across our service provision below.
Response Handling
Our response and supporter care centre ensures an exemplary experience for charities and their supporters through a consultative approach.
Fulfilment
A seamless integrated fulfilment operation to support all pick pack and dispatch activities, ranging from, printed literature, merchandise and event fulfilment.
Head Office Support
Our main aim is to ensure that your charity gets the support and dedication to help you thrive, remaining open throughout a pandemic providing unparalleled levels of service.
Raffle Processing
A wealth of experience provided through our loyal and dedicated raffle processing teams, who ensure you and your supporters experience, is efficient and seamless.
Membership
A range of membership and sponsorship processing services integrated with personalised triggered letters and online reports, supporting all data needs.
Experts In Our Field
Over the last 23 years we have seen the requirements of our clients change and we have responded by developing a constantly evolving selection of services. All in house processes have been developed to ensure robust, accurate and compliant procedures whilst delivering a personalised service.
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Robust, accurate and compliant
Processes and technology include, but not limited to:
- GDPR and PCI compliance as standard
- Direct debit management
- Raffle processing with external lottery management license
- Fulfilment and print
- Returns/gone away processing
- Real time reporting
- Credit card processing
- Automated and manual response handling facilities
- High speed scanning facilities
- Fully integrated e-commerce web pages
- Charity bespoke CRM system
- Survey/questionnaire processing
- Implementation management
- Gift aid validation
- Secure storage
- Membership data capture and validation
- Sponsorship programmes
Proud to be part of the MFS Group
