Services

We understand the significance of delivering outstanding data accuracy and pride ourselves on our supporter care that is matched with an effective and efficient turnaround time.

Our Services

As experts in our field, we provide a high service level with a personalised approach, fully integrated across our service provision below.

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Response Handling

Our response and supporter care centre ensures an exemplary experience for charities and their supporters through a consultative approach.

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Fulfilment

A seamless integrated fulfilment operation to support all pick pack and dispatch activities, ranging from, printed literature, merchandise and event fulfilment.

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Head Office Support

Our main aim is to ensure that your charity gets the support and dedication to help you thrive, remaining open throughout a pandemic providing unparalleled levels of service.

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Raffle Processing

A wealth of experience provided through our loyal and dedicated raffle processing teams, who ensure you and your supporters experience, is efficient and seamless.

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Membership

A range of membership and sponsorship processing services integrated with personalised triggered letters and online reports, supporting all data needs.

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Experts In Our Field

Over the last 23 years we have seen the requirements of our clients change and we have responded by developing a constantly evolving selection of services. All in house processes have been developed to ensure robust, accurate and compliant procedures whilst delivering a personalised service.

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Robust, accurate and compliant

Processes and technology include, but not limited to:

  • Implementation management
  • Gift aid validation
  • Secure storage
  • Membership data capture and validation
  • Sponsorship programmes

Proud to be part of the MFS Group

FUNDRAISING COMPLIANCE

At Telebank we are proud to be accredited by the following organisations.

PCI DSS

Validated PCI DSS Level 3 Service Provider.

Lotteries Council

Member of the lotteries council, helping to legislate fundraising activities.

The Gambling Commission

Licensed and regulated in Great Britain by the Gambling Commission under account number 55856. View our license status here.

Information Commissioner's Office

Regulated by the ICO, certification can be viewed here.

Chartered Institute of Fundraising

Member of the Chartered Institute of Fundraising, the professional membership body for UK fundraising. Directory can be viewed here.

Get in touch

Contact us today to start a conversation of how we can assist and support your requirements.

Let's talk

Information pack

We have summarised our wealth of experience into an Information Pack which outlines the services we offer, a summary of Telebank and our work throughout the Third Sector, specialising in personalised response handling services, including but not limited to; banking and thanking, raffle processing & memberships.

Download here

Download our information pack