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Support Services for Charities

We understand the significance of delivering outstanding data accuracy and pride ourselves on our supporter care that is matched with an effective and efficient turnaround time.


Robust, accurate and compliant

Over the last 20 years we have seen the requirements of our clients change and we have responded by developing a constantly evolving selection of services.

All in house processes have been developed to ensure robust, accurate and compliant procedures whilst delivering a personalised service.

Processes and technology include, but not limited to:

  • GDPR and PCI compliance as standard
  • Direct debit management
  • Raffle processing with external lottery management license
  • Fulfilment and print
  • Real time reporting
  • Returns/gone away processing
  • Credit card processing
  • Automated and manual response handling facilities
  • High speed scanning facilities
  • Fully integrated e-commerce web pages
  • Charity bespoke CRM system
  • Survey/questionnaire processing
  • Implementation Management
  • Gift aid validation
  • Secure storage
  • Membership data capture and validation
  • Sponsorship programmes
people in office working in Telebank charity response handling

Response Handling

Our response and supporter care centre ensures an exemplary experience for charities and their supporters through a consultative approach. We understand that measurable cost reductions, revenue growth, acquisition, customer/supporter retention, results in increased brand loyalty, critical to success.

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person using card for Telebank charity direct debit service

Direct Debits

The service integrates directly with Telebank’s systems architecture ensuring not only that data is managed securely but also allows the immediate lodgement of instructions reducing the setup time and lowering rates of attrition.

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woman packing envelope in charity fulfilment service


A seamless integrated fulfilment operation can be provided to support all pick pack and dispatch activities, ranging from; printed literature, merchandise and event team fulfilment.

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hands typing using charity raffle processing service

Raffle Processing

Telebank understand the world of fundraising has changed. Fundraisers are faced with new challenges daily and the way supporters donate. Our services throughout the Group offer an end to end raffle process.

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woman on computer processing donations

Donation Processing

A hybrid solution providing speed and accuracy, delivering instant scalability.

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woman using membership management service on laptop


We have a clear understanding of our clients’ membership requirements and deliver a robust solution providing service excellence.

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At Telebank we are proud to be accredited by the following organisations.


Telebank is a validated PCI DSS Level 3 Service Provider.

Lotteries Council

Telebank are a member of the lotteries council, helping to legislate fundraising activities.

The Gambling Commission

Telebank is licensed and regulated in Great Britain by the Gambling Commission under account number 55856. View our license status here.

Information Commissioner's Office

Regulated by the ICO, certification can be viewed here.

Chartered Institute of Fundraising

Telebank are a member of the Chartered Institute of Fundraising, the professional membership body for UK fundraising.

Get in touch

Contact us today to start a conversation of how we can assist and support your requirements.

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Information Pack

We have summarised our wealth of experience into an Information Pack which outlines the services we offer, a summary of Telebank and our work throughout the Third Sector, specialising in personalised response handling services, including but not limited to; banking and thanking, raffle processing & memberships.

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Download our Information Pack

Complete the form below to request our Information Pack.

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