header curve

Charity Event Fulfilment

Charity Event Support Telebank


Telebank Event Management

Working with charities to fulfil and deliver your events merchandise for over 20 years


Do you need to outsource your order fulfilment?

To assist charities coming out of the Pandemic we have set up the facility of a temporary contract to assist for an interim period as well as our standard rolling contracts. We can provide over 100,000 square feet of secure storage and warehousing facilities both at Slough or York through the MFS Group.

Orders can be received by phone, post, flat files or an integration with an e-commerce site. All orders will be despatched within 24 hours from receipt of data.

Many events have been transformed into a virtual event, in light of the Coronavirus, we can assist with any fulfilment requirements, no matter how unique or time sensitive.

Fulfilment Service Telebank

Contact us today: +44 (0) 1753 515 522


Has your charity event been delayed?

To take pressure off charities with events that have been postponed due to the pandemic, we realise you will be busy planning for the peak period.

Telebank are here to assist you in the Fulfilment and Despatch of event merchandise, on-line orders and event pack collation and fulfilment. Offering a 24 hour turnaround time from receipt of order.

Charity Merchandise

Telebank can support your charity event with shipping out merchandise efficiently for time sensitive events.

cycling charity event

How can we help you?

E-commerce order fulfilment

Whether it’s assisting you with a bespoke, compliant e-commerce site through our trusted partner Committed Giving or receiving scheduled flat files from an existing e-commerce provider, we will pick and pack orders with a 24 hour dispatch from data receipt. The process is adapted personalised to your requirements from variable letter text to packaging. We also are able to provide stock and materials in the instances you are unable to source them.

Secure Warehousing

Based on 100,000sqft of warehouse, we have the scope and capability to manage and store all sizes of your stock requirements.

Pack Collation

We are here, on hand to support and provide you with bespoke hand fulfilment of pack collations, such as; welcome, fundraising and membership packs. End of event winner packs can also be adopted and fulfilled and sent to a list of supporters at the completion of the event or fundraising target. Machine enclosing is utilised for large and/or less complex paper fulfilment.

Response Handling

Providing a compliant, efficient and robust response handing processes in order to support key banking and thanking activities, including event sign ups, gift aid forms and sponsorship forms.

Dedicated and Experienced Account Managers

Alongside our trusted and efficient services, a dedicated account manager is provided to support you every step of the way.

Wheelchair Image

Contact us today: +44 (0) 1753 515 522

Kind words from our clients


Robust, accurate and compliant

Over the last 20 years we have seen the requirements of our clients change and we have responded by developing a constantly evolving selection of services.

All in house processes have been developed to ensure robust, accurate and compliant procedures whilst delivering a personalised service.

Processes and technology include, but not limited to:

  • GDPR and PCI compliance as standard
  • Direct debit management
  • Raffle processing with external lottery management license
  • Fulfilment and print
  • Real time reporting
  • Returns/gone away processing
  • Credit card processing
  • Automated and manual response handling facilities
  • High speed scanning facilities
  • Fully integrated e-commerce web pages
  • Charity bespoke CRM system
  • Survey/questionnaire processing
  • Implementation Management
  • Gift aid validation
  • Secure storage
  • Membership data capture and validation
  • Sponsorship programmes

Contact us today: +44 (0) 1753 515 522



At Telebank we are proud to be accredited by the following organisations.


Telebank is a validated PCI DSS Level 3 Service Provider.

Lotteries Council

Telebank are a member of the lotteries council, helping to legislate fundraising activities.

The Gambling Commission

Telebank is licensed and regulated in Great Britain by the Gambling Commission under account number 55856. View our license status here.

Information Commissioner's Office

Regulated by the ICO, certification can be viewed here.


Follow the life of a donation

Book a tour of our response handling and fulfilment centre.
No obligation - just come along, have a chat and see what we can do for you.