Telebank Event Management
Working with charities to fulfil and deliver your events merchandise for over 23 years
Do you need to outsource your order fulfilment?
To assist charities coming out of the Pandemic we have set up the facility of a temporary contract to assist for an interim period as well as our standard rolling contracts. We can provide over 100,000 square feet of secure storage and warehousing facilities both at Slough or York through the MFS Group.
Orders can be received by phone, post, flat files or an integration with an e-commerce site. All orders will be despatched within 24 hours from receipt of data.
Many events have been transformed into a virtual event, in light of the Coronavirus, we can assist with any fulfilment requirements, no matter how unique or time sensitive.
Has your charity event been delayed?
To take pressure off charities with events that have been postponed due to the pandemic, we realise you will be busy planning for the peak period.
Telebank are here to assist you in the Fulfilment and Despatch of event merchandise, on-line orders and event pack collation and fulfilment. Offering a 24 hour turnaround time from receipt of order.Charity Merchandise
Telebank can support your charity event with shipping out merchandise efficiently for time sensitive events.
Contact us today: +44 (0) 1753 515 522
How can we help you?
E-commerce order fulfilment
Whether it’s assisting you with a bespoke, compliant e-commerce site through our trusted partner CommittedGiving or receiving scheduled flat files from an existing e-commerce provider, we will pick and pack orders with a 24 hour dispatch from data receipt. The process is adapted personalised to your requirements from variable letter text to packaging. We also are able to provide stock and materials in the instances you are unable to source them.
Based on 100,000sqft of warehouse, we have the scope and capability to manage and store all sizes of your stock requirements.
We are here, on hand to support and provide you with bespoke hand fulfilment of pack collations, such as; welcome, fundraising and membership packs. End of event winner packs can also be adopted and fulfilled and sent to a list of supporters at the completion of the event or fundraising target. Machine enclosing is utilised for large and/or less complex paper fulfilment.
Providing a compliant, efficient and robust response handing processes in order to support key banking and thanking activities, including event sign ups, gift aid forms and sponsorship forms.
Dedicated and Experienced Account Managers
Alongside our trusted and efficient services, a dedicated account manager is provided to support you every step of the way.
To help charities during the pandemic we are offering:
Integration to your
Robust, accurate and compliant
Over the last 23 years we have seen the requirements of our clients change and we have responded by developing a constantly evolving selection of services. All in house processes have been developed to ensure robust, accurate and compliant procedures whilst delivering a personalised service.
Processes and technology include, but not limited to:
- GDPR and PCI compliance as standard
- Direct debit management
- Raffle processing with external lottery management license
- Fulfilment and print
- Returns/gone away processing
- Real time reporting
- Credit card processing
- Automated and manual response handling facilities
- High speed scanning facilities
- Fully integrated e-commerce web pages
- Charity bespoke CRM system
- Survey/questionnaire processing
- Implementation Management
- Gift aid validation
- Secure storage
- Membership data capture and validation
- Sponsorship programmes
Kind words from our clients
Thank you for the excellent level of service...
I just wanted to say that it's been a real pleasure working with each and everyone of you and to thank you for the excellent level of service. As you know we came to Telebank from another supplier who was far from accommodating to the needs of a small charity like us. Our experience with Telebank could not have been different. From the beginning, you've gone above and beyond, demonstrating amazing professionalism, excellent customer care and certainly a high degree of patience with us. I will definitely recommend you to anyone who is looking for fulfilment services.
- Chief Executive Officer, Poverty in Africa Charity
I know that I can rely on Telebank...
I wanted to emphasise how much I appreciate all the hard work and attention to detail that you put into handling all the donations for our Christmas appeal. I know that I can rely on Telebank to do a brilliant job which leaves me time to worry about other agencies and all the in-house stuff.
- Homeless Charity, Supporter Services Manager
Quick to resolve any issues...
We are very happy working with Telebank. We really appreciate the personal attention to our resource fulfilment. Telebank are quick to resolve any issues that arise very quickly and as a result we have seen that our 'order complaints' have been reduced hugely.
- Christian Aid Charity, Data and Contact Centre Manager
We found Telebank's support invaluable...
We started using Telebank on a trial basis to relieve pressure on internal resources, From the start, we found them friendly and helpful. The set-up process went smoothly and they were available to answer any questions we had. The service and staff are professional and we found Telebank’s support invaluable in making sure donors are responded to in a timely and appropriate way.
- Elderly Care Charity, Individual Giving and Legacy Manager
We’re feeling very positive about the future...
I wanted to add my voice to the appreciation! The meeting was great and as you know we’re feeling very positive about the future. Please can you thank everyone else from Di to the floor staff who we met and made us feel welcome, we really appreciated it.
- Disabilities Charity, First Meeting Feedback