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Charity Fulfilment

We provide bespoke and automated thanking and fulfilment services supported by our flexible database.

Unique, personal fulfilment

Telebank’s unique personal fulfilment operation brings individuality to the needs of our clients, specialising in one off orders to entire events. We offer a bespoke and personalised service, from order processing and data receipt, through to pick pack and distribution. Our experienced team will ensure that all aspects of your operation are carried out with care and attention, ensuring SLA’s and KPI’s are adhered to at all times.

We understand how valuable your time is and that your fulfilment requirements should be painless enabling you to grow your supporter base.

Telebank will support your order/fulfilment in 5 easy steps:

  • Goods in
  • Storage
  • Order Management
  • Pick, pack and depart
  • Online visibility of stock items

Case studies Contact us

unique personal fulfilment

Event Fulfilment

Working with charities to process and deliver any event fulfillment requirements for over 23 years.

Telebank are here to assist you in the Fulfilment and Despatch of event merchandise, on-line orders and event pack collation and fulfilment. Offering a 24 hour turnaround time from receipt of order.

Find out more Our services

fulfilment event

Charity Fulfilment Requirements

Telebank have the ability to receive any third-party data files to conduct any fulfilment requirements, this can include DRTV campaigns and ad hoc communication letters on a regular and ad hoc basis.

We mould our streamlined processes to support the needs and requirements of our clients, which are changeable throughout the peaks and throughs of the year. Our expertise includes:

  • Fundraising/Web Shop merchandise
  • Event Material
  • Facebook Promotions
  • Ad hoc fulfilment
  • Digital activity response methods i.e key rings, books
  • Seasonal merchandise (Christmas/Easter etc)
  • Collation of kits and packs
  • Welcome and membership packs
  • Thank you letters
  • Print on demand
  • Bespoke, personalised data driven letter text
  • DRTV responses
  • 3rd party data receipt
  • Time triggered communications

Call us today: +44 (0) 1753 515 522 Case studies

charity fulfilment


At Telebank we are proud to be accredited by the following organisations.


Validated PCI DSS Level 3 Service Provider.

Lotteries Council

Member of the lotteries council, helping to legislate fundraising activities.

The Gambling Commission

Licensed and regulated in Great Britain by the Gambling Commission under account number 55856. View our license status here.

Information Commissioner's Office

Regulated by the ICO, certification can be viewed here.

Chartered Institute of Fundraising

Member of the Chartered Institute of Fundraising, the professional membership body for UK fundraising. Directory can be viewed here.

Get in touch

Contact us today to start a conversation of how we can assist and support your requirements.

Let's talk

Information pack

We have summarised our wealth of experience into an Information Pack which outlines the services we offer, a summary of Telebank and our work throughout the Third Sector, specialising in personalised response handling services, including but not limited to; banking and thanking, raffle processing & memberships.

Request here

Request our information pack