header curve

Charity Fulfilment

We provide bespoke and automated thanking and fulfilment services supported by our flexible database.


Thanking Services

Telebank’s unique personal fulfilment operation brings individuality to the needs of our clients, specialising in one off orders to entire events. We offer a bespoke and personalised service, from order processing and data receipt, through to pick pack and distribution. Our experienced team will ensure that all aspects of your operation are carried out with care and attention, ensuring SLA’s and KPI’s are adhered to at all times.

We support our clients on developing supporter journeys and automating outputs. Responses are set to trigger automated letters/emails in accordance to your business rules. Triggered communications can be linked to any action including customers, products, requests for information, media, elapsed time and value.

All acknowledgement triggers are dispatched daily, 24 hours after banking or data receipt, enabling us to provide an efficient thanking process, ranging from welcome packs, thank you letters, Advance Notice Letters and any other literature.

Our clients can personalise any printed materials, encompassing bespoke triggers based on data capture prompts or pre-existing information, enabling flexible supporter communications.

man and woman talking about charity fulfilment services

Event Fulfilment

Working with charities to process and deliver any event fulfillment requirements for over 20 years.

Telebank are here to assist you in the Fulfilment and Despatch of event merchandise, on-line orders and event pack collation and fulfilment. Offering a 24 hour turnaround time from receipt of order.

Find out more

Event Fulfilment

Supporter Communication

Communication with your supporters is paramount to ensure retention. Our trigger communications enables us to completely personalise your approach to your supporters according to your business rules, enabling us to provide:

  • Variable text
  • Variable inserts
  • Simplex/Duplex colour letter print
  • Bespoke kits
  • Print on demand
  • Bespoke fulfilment packs

Find out more

charity event and bands

Charity Fulfilment Requirements

Telebank have the ability to receive any third-party data files to conduct any fulfilment requirements, this can include DRTV campaigns and ad hoc communication letters on a regular and ad hoc basis.

We mould our streamlined processes to support the needs and requirements of our clients, which are changeable throughout the peaks and throughs of the year. Our expertise includes:

  • DRTV responses
  • Thank you letters
  • Collation of kits and packs
  • Fundraising merchandise
  • Seasonal merchandise
  • 3rd party data receipt
  • Digital activity response methods i.e key rings, books
  • Ad hoc fulfilment
  • Time triggered communications
  • Welcome and membership packs
  • Print on demand
  • Bespoke, personalised data driven letter text

Call us today: +44 (0) 1753 515 522


woman organising charity fulfilment request


At Telebank we are proud to be accredited by the following organisations.


Telebank is a validated PCI DSS Level 3 Service Provider.

Lotteries Council

Telebank are a member of the lotteries council, helping to legislate fundraising activities.

The Gambling Commission

Telebank is licensed and regulated in Great Britain by the Gambling Commission under account number 55856. View our license status here.

Information Commissioner's Office

Regulated by the ICO, certification can be viewed here.

Chartered Institute of Fundraising

Telebank are a member of the Chartered Institute of Fundraising, the professional membership body for UK fundraising.

Get in touch

Contact us today to start a conversation of how we can assist and support your requirements.

Lets Talk
contact us

Information Pack

We have summarised our wealth of experience into an Information Pack which outlines the services we offer, a summary of Telebank and our work throughout the Third Sector, specialising in personalised response handling services, including but not limited to; banking and thanking, raffle processing & memberships.

Download Here

Download our Information Pack

Complete the form below to request our Information Pack.

Powered by ChronoForms - ChronoEngine.com

contact us