We work closely with our clients providing automated and diverse charity fulfilment services.
Telebank's Charity Fulfilment Services
Telebank’s unique personal fulfilment operation brings individuality to the needs of our clients, specialising in one off orders to entire events. We offer a bespoke and personalised service, from order processing and data receipt, through to pick pack and distribution. Our experienced team will ensure that all aspects of your operation are carried out with care and attention, ensuring SLA’s and KPI’s are adhered to at all times.
We support our clients on developing supporter journeys and automating outputs. Responses are set to trigger automated letters/emails in accordance to your business rules. Triggered communications can be linked to any action including customers, products, requests for information, media, elapsed time and value.
All acknowledgement triggers are dispatched daily, 24 hours after banking or data receipt, enabling us to provide an efficient thanking process, ranging from welcome packs, thank you letters, Advance Notice Letters and any other literature.
Our clients can personalise any printed materials, encompassing bespoke triggers based on data capture prompts or pre-existing information, enabling flexible supporter communications.