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Head Office Support

We recognise the importance of charities retaining a Head Office base as the central point for supporter communications.

A professional Head Office response service for your charity

Has your charity moved out of a fixed head office location? We can help provide the service your need to keep your Head Office communications flowing all year round.

Covid has truly changed the real estate market and with large numbers of companies looking to change their typical head office function and move to regional hubs and home working.

We have taken the initiative to build a head office response solution to handle all mail for both short-term and long-term periods. All relevant mail can be scanned to individuals at home for action or Telebank can process as per the charities business rules.

Contact us Our services

services donation processing


At Telebank we are proud to be accredited by the following organisations.


Validated PCI DSS Level 3 Service Provider.

Lotteries Council

Member of the lotteries council, helping to legislate fundraising activities.

The Gambling Commission

Licensed and regulated in Great Britain by the Gambling Commission under account number 55856. View our license status here.

Information Commissioner's Office

Regulated by the ICO, certification can be viewed here.

Chartered Institute of Fundraising

Member of the Chartered Institute of Fundraising, the professional membership body for UK fundraising. Directory can be viewed here.

Get in touch

Contact us today to start a conversation of how we can assist and support your requirements.

Let's talk

Information pack

We have summarised our wealth of experience into an Information Pack which outlines the services we offer, a summary of Telebank and our work throughout the Third Sector, specialising in personalised response handling services, including but not limited to; banking and thanking, raffle processing & memberships.

Request here

Request our information pack