header curve

Response Handling for Charities

We truly care about your cause and the challenges you face, tailoring our response handling solution to meet your needs.

A collaborative approach.

Telebank has significant expertise and experience in the provision of a wide range of services relevant to the charity and non-profit sectors. We understand that measurable cost reductions, revenue growth, acquisition and customer / supporter retention results in increased brand loyalty which is critical to success: -

  • Complete bespoke end to end service, from response handling to fulfilment
  • We offer a unique Hybrid Processing Solution that ensures creativity isn’t hindered whilst retaining high-speed processing
  • Banking and thanking responses daily
  • Added Value Services
  • Continuous innovation for the charity sector
  • Dedicated experienced account managers, best suited to your cause and culture
  • Tailored approach to online tools and financial reports
  • Proactively offer up ideas and innovation
  • Fully accredited including PCI-DSS
  • Over 20 years' industry experience
  • Internally promoted management team - preserving industry knowledge and passion
  • Specialist IT team on site providing quick technical assistance

Through continued and substantial investment into our infrastructure, Telebank provide fast, accurate and secure donation processing to assist your cause. Our charities maximise income, reduce waste and enhance supporter care.

We truly care about your cause and the challenges you face, tailoring our response handling solution to meet your needs. Our charities work in areas, including, but not limited to the Environmental, International, Military, Wildlife, Animal, Social Welfare , Education, Medical Research/Healthcare, Disability and Religious sectors.

woman with headset working in charity response handling

Robust, accurate and compliant

All in house processes have been developed to ensure robust, accurate and compliant procedures whilst delivering a personalised service.

Processes and technology include, but not limited to:

  • GDPR and PCI compliance as standard
  • Direct debit management
  • Raffle processing with external lottery management license
  • Fulfilment and print
  • Real time reporting
  • Returns/gone away processing
  • Credit card processing
  • Automated and manual response handling facilities
  • High speed scanning facilities
  • Fully integrated e-commerce web pages
  • Charity bespoke CRM system
  • Survey/questionnaire processing
  • Implementation Management
  • Gift aid validation
  • Secure storage
  • Membership data capture and management
  • Sponsorship programmes
hands typing in charity raffle processing service
charity raffle processing icon

Raffle Processing

Telebank understand the world of fundraising has changed. Fundraisers are faced with new challenges daily and the way supporters donate. Our services throughout the Group offer an end to end raffle process.


man and woman looking at laptop using charity membership services
Membership Management icon


We have a clear understanding of our clients’ membership requirements and deliver a robust solution providing service excellence.

Find out more

woman on computer using data capture system
Data Capture system icon

Donation Processing

A hybrid solution providing speed and accuracy, delivering instant scalability.

Find out more



At Telebank we are proud to be accredited by the following organisations.


Telebank is a validated PCI DSS Level 3 Service Provider.

Lotteries Council

Telebank are a member of the lotteries council, helping to legislate fundraising activities.

The Gambling Commission

Telebank is licensed and regulated in Great Britain by the Gambling Commission under account number 55856. View our license status here.

Information Commissioner's Office

Regulated by the ICO, certification can be viewed here.

Chartered Institute of Fundraising

Telebank are a member of the Chartered Institute of Fundraising, the professional membership body for UK fundraising.

Get in touch

Contact us today to start a conversation of how we can assist and support your requirements.

Lets Talk
contact us

Information Pack

We have summarised our wealth of experience into an Information Pack which outlines the services we offer, a summary of Telebank and our work throughout the Third Sector, specialising in personalised response handling services, including but not limited to; banking and thanking, raffle processing & memberships.

Download Here

Download our Information Pack

Complete the form below to request our Information Pack.

Powered by ChronoForms - ChronoEngine.com

contact us