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Response Handling for Charities

We truly care about your cause and the challenges you face, tailoring our response handling solution to meet your needs.

Our Response Handling Services

Explore the many ways in which we can support your charity to fulfil your needs now and in the future.

Telebank Direct Debits image 2 old

Direct Debits

The service integrates directly with Telebank’s systems architecture, ensuring data is managed securely and also allows the immediate lodgement of instructions, thus reducing setup time and lowering rates of attrition.

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professional call answering

Call Handling

Overflow, day to day supporter services and donation lines are available through our on-site trained call handling team.

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experienced donation processing

Donation Processing

Telebank have developed a hybrid processing system that couples manual and automated data capture. This process supports both complex and bespoke campaign requirements with scaleable high volume processing.

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gift aid solution signing

GiftAid Capture

Coupled with the suite of reports provided, GiftAid declarations can be viewed and downloaded in real time along with associated images.

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A collaborative approach

Telebank has significant expertise and experience in the provision of a wide range of services relevant to the charity and non-profit sectors. We understand that measurable cost reductions, revenue growth, acquisition and customer / supporter retention results in increased brand loyalty which is critical to success: -

  • Complete bespoke end to end service, from response handling to fulfilment
  • A hybrid processing solution that ensures creativity isn’t hindered whilst retaining high-speed processing
  • Banking and thanking responses daily
  • Added value services
  • Continuous innovation for the charity sector
  • Dedicated experienced account managers, best suited to your cause and culture
  • Tailored approach to online tools and financial reports
  • Proactively offer up ideas and innovation
  • Fully accredited including PCI-DSS
  • Over 23 years' industry experience
  • Internally promoted management team - preserving industry knowledge and passion
  • Specialist IT team on site providing quick technical assistance

Contact us Our services

collabritive approach

Experts in our field

Through continued and substantial investment into our infrastructure, Telebank provide fast, accurate and secure donation processing to assist your cause. Our charities maximise income, reduce waste and enhance supporter care.

We truly care about your cause and the challenges you face, tailoring our response handling solution to meet your needs. Our charities work in areas, including, but not limited to the Environmental, International, Military, Wildlife, Animal, Social Welfare, Education, Medical Research/Healthcare, Disability and Religious sectors.

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experts in our field

Robust, accurate and compliant

Over the last 23 years we have seen the requirements of our clients change and we have responded by developing a constantly evolving selection of services. All in house processes have been developed to ensure robust, accurate and compliant procedures whilst delivering a personalised service.

Processes and technology include, but not limited to:

  • Credit card processing
  • Automated and manual response handling facilities
  • High speed scanning facilities
  • Fully integrated e-commerce web pages
  • Charity bespoke CRM system
  • Survey/questionnaire processing
  • Implementation management
  • Gift aid validation
  • Secure storage
  • Membership data capture and validation
  • Sponsorship programmes


At Telebank we are proud to be accredited by the following organisations.


Validated PCI DSS Level 3 Service Provider.

Lotteries Council

Member of the lotteries council, helping to legislate fundraising activities.

The Gambling Commission

Licensed and regulated in Great Britain by the Gambling Commission under account number 55856. View our license status here.

Information Commissioner's Office

Regulated by the ICO, certification can be viewed here.

Chartered Institute of Fundraising

Member of the Chartered Institute of Fundraising, the professional membership body for UK fundraising. Directory can be viewed here.

Get in touch

Contact us today to start a conversation of how we can assist and support your requirements.

Let's talk

Information pack

We have summarised our wealth of experience into an Information Pack which outlines the services we offer, a summary of Telebank and our work throughout the Third Sector, specialising in personalised response handling services, including but not limited to; banking and thanking, raffle processing & memberships.

Request here

Request our information pack