We truly care about your cause and the challenges you face, tailoring our response handling solution to meet your needs.
Our Response Handling Services
Explore the many ways in which we can support your charity to fulfil your needs now and in the future.
Direct Debits
The service integrates directly with Telebank’s systems architecture, ensuring data is managed securely and also allows the immediate lodgement of instructions, thus reducing setup time and lowering rates of attrition.
Call Handling
Overflow, day to day supporter services and donation lines are available through our on-site trained call handling team.
Donation Processing
Telebank have developed a hybrid processing system that couples manual and automated data capture. This process supports both complex and bespoke campaign requirements with scaleable high volume processing.
GiftAid Capture
Coupled with the suite of reports provided, GiftAid declarations can be viewed and downloaded in real time along with associated images.
A collaborative approach
Telebank has significant expertise and experience in the provision of a wide range of services relevant to the charity and non-profit sectors. We understand that measurable cost reductions, revenue growth, acquisition and customer / supporter retention results in increased brand loyalty which is critical to success: -
- Complete bespoke end to end service, from response handling to fulfilment
- A hybrid processing solution that ensures creativity isn’t hindered whilst retaining high-speed processing
- Banking and thanking responses daily
- Added value services
- Continuous innovation for the charity sector
- Dedicated experienced account managers, best suited to your cause and culture
- Tailored approach to online tools and financial reports
- Proactively offer up ideas and innovation
- Fully accredited including PCI-DSS
- Over 23 years' industry experience
- Internally promoted management team - preserving industry knowledge and passion
- Specialist IT team on site providing quick technical assistance
Experts in our field
Through continued and substantial investment into our infrastructure, Telebank provide fast, accurate and secure donation processing to assist your cause. Our charities maximise income, reduce waste and enhance supporter care.
We truly care about your cause and the challenges you face, tailoring our response handling solution to meet your needs. Our charities work in areas, including, but not limited to the Environmental, International, Military, Wildlife, Animal, Social Welfare, Education, Medical Research/Healthcare, Disability and Religious sectors.
Robust, accurate and compliant
Over the last 23 years we have seen the requirements of our clients change and we have responded by developing a constantly evolving selection of services. All in house processes have been developed to ensure robust, accurate and compliant procedures whilst delivering a personalised service.
Processes and technology include, but not limited to:
- GDPR and PCI compliance as standard
- Direct debit management
- Raffle processing with external lottery management license
- Fulfilment and print
- Returns/gone away processing
- Real time reporting
- Credit card processing
- Automated and manual response handling facilities
- High speed scanning facilities
- Fully integrated e-commerce web pages
- Charity bespoke CRM system
- Survey/questionnaire processing
- Implementation management
- Gift aid validation
- Secure storage
- Membership data capture and validation
- Sponsorship programmes
