Our personal approach, specialist knowledge and passionate team enables us to achieve exceptional results for our charities with an expert focus on their supporter base, enhancing the causes they support.
As experts in our field, we provide a high service level with a personalised approach, fully integrated across our service provision below.
Our response and supporter care centre ensures an exemplary experience for charities and their supporters through a consultative approach.
A seamless integrated fulfilment operation to support all pick pack and dispatch activities, ranging from, printed literature, merchandise and event fulfilment.
Our main aim is to ensure that your charity gets the support and dedication to help you thrive, remaining open throughout a pandemic providing unparalleled levels of service.
A wealth of experience provided through our loyal and dedicated raffle processing teams, who ensure you and your supporters experience, is efficient and seamless.
A range of membership and sponsorship processing services integrated with personalised triggered letters and online reports, supporting all data needs.
Over the last 23 years we have seen the requirements of our clients change and we have responded by developing a constantly evolving selection of services. All in house processes have been developed to ensure robust, accurate and compliant procedures whilst delivering a personalised service.
Find out more
Discover how Telebank can help to support your charity.
Partnered with over 70 charities throughout the UK and North America, We always aim to utilise this specialist knowledge and expertise across all areas.
Telebank’s business model coupled with our continued investments in cutting edge technology means we always deliver excellent value for money.
We consist of a team with a significant track record in delivering service excellence to the charity sector.
As well as outstanding customer service and response handling processes, Telebank offers a complete range of services through the group companies.
One of our key strengths is the ability to demonstrate a clear understanding of a charity’s requirements, delivering robust solutions and offering immediate service excellence.
Our clients benefit from consistent and streamlined response handling, supporter care and fulfilment services geared towards quality, attention to detail and provide added value through Telebank and the group of companies.
I just wanted to say that it's been a real pleasure working with each and everyone of you and to thank you for the excellent level of service. As you know we came to Telebank from another supplier who was far from accommodating to the needs of a small charity like us. Our experience with Telebank could not have been different. From the beginning, you've gone above and beyond, demonstrating amazing professionalism, excellent customer care and certainly a high degree of patience with us. I will definitely recommend you to anyone who is looking for fulfilment services.
- Chief Executive Officer, Poverty in Africa Charity
Here at Crisis, I can say that we have very much appreciated the efforts of Telebank to support our own new ways of working during this difficult time. As evidenced in my annual Christmas 'chat' to your team, I personally see Telebank as part of my larger team. Everyone is friendly, helpful, diligent and does their best to help us to end homelessness.
- Supporter Services Planning Manager, National Homeless Charity
We are very happy working with Telebank. We really appreciate the personal attention to our resource fulfilment. Telebank are quick to resolve any issues that arise very quickly and as a result we have seen that our 'order complaints' have been reduced hugely.
- Christian Aid Charity, Data and Contact Centre Manager
We started using Telebank on a trial basis to relieve pressure on internal resources, From the start, we found them friendly and helpful. The set-up process went smoothly and they were available to answer any questions we had. The service and staff are professional and we found Telebank’s support invaluable in making sure donors are responded to in a timely and appropriate way.
- Elderly Care Charity, Individual Giving and Legacy Manager
I wanted to emphasise how much I appreciate all the hard work and attention to detail that you put into handling all the donations for our Christmas appeal. I know that I can rely on Telebank to do a brilliant job which leaves me time to worry about other agencies and all the in-house stuff.
- Homeless Charity, Supporter Services Manager
I wanted to add my voice to the appreciation! The meeting was great and as you know we’re feeling very positive about the future. Please can you thank everyone else from Di to the floor staff who we met and made us feel welcome, we really appreciated it.
- Disabilities Charity, First Meeting Feedback
Validated PCI DSS Level 3 Service Provider.
Member of the lotteries council, helping to legislate fundraising activities.
Licensed and regulated in Great Britain by the Gambling Commission under account number 55856. View our license status here.
Regulated by the ICO, certification can be viewed here.
Member of the Chartered Institute of Fundraising, the professional membership body for UK fundraising. Directory can be viewed here.
Contact us today to start a conversation of how we can assist and support your requirements.
We have summarised our wealth of experience into an Information Pack which outlines the services we offer, a summary of Telebank and our work throughout the Third Sector, specialising in personalised response handling services, including but not limited to; banking and thanking, raffle processing & memberships.