Response handling
for charities

Our personal approach, specialist knowledge and passionate team enables us to achieve exceptional results for our charities and the causes they support.

Our Services
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The Coronavirus Pandemic has caused shockwaves in the charity industry and many charities are facing increasingly challenging times ahead. Telebank are here to ensure charities can still receive and process donations so that funding for their critical causes is continued uninterrupted.

View our detailed COVID-19 risk assesment here.

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Response Handling

Our response and supporter care centre ensures an exemplary experience for charities and their supporters through a consultative approach. We understand that measurable cost reductions, revenue growth, acquisition, customer/supporter retention, results in increased brand loyalty, critical to success.

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Direct Debit icon

Direct Debits

The service integrates directly with Telebank’s systems architecture, ensuring data is managed securely and also allows the immediate lodgement of instructions, thus reducing setup time and lowering rates of attrition.

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Fulfilment

A seamless integrated fulfilment operation can be provided to support all pick pack and dispatch activities, ranging from; printed literature, merchandise and event team fulfilment.

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Kind Words from our Clients

Thank you for the excellent level of service...

I just wanted to say that it's been a real pleasure working with each and everyone of you and to thank you for the excellent level of service. As you know we came to Telebank from another supplier who was far from accommodating to the needs of a small charity like us. Our experience with Telebank could not have been different. From the beginning, you've gone above and beyond, demonstrating amazing professionalism, excellent customer care and certainly a high degree of patience with us. I will definitely recommend you to anyone who is looking for fulfilment services.

- Chief Executive Officer, Poverty in Africa Charity

Everyone is friendly, helpful, diligent...

Here at Crisis, I can say that we have very much appreciated the efforts of Telebank to support our own new ways of working during this difficult time. As evidenced in my annual Christmas 'chat' to your team, I personally see Telebank as part of my larger team. Everyone is friendly, helpful, diligent and does their best to help us to end homelessness.

- Supporter Services Planning Manager, National Homeless Charity

Quick to resolve any issues...

We are very happy working with Telebank. We really appreciate the personal attention to our resource fulfilment. Telebank are quick to resolve any issues that arise very quickly and as a result we have seen that our 'order complaints' have been reduced hugely.

- Christian Aid Charity, Data and Contact Centre Manager

We found Telebank's support invaluable...

We started using Telebank on a trial basis to relieve pressure on internal resources, From the start, we found them friendly and helpful. The set-up process went smoothly and they were available to answer any questions we had. The service and staff are professional and we found Telebank’s support invaluable in making sure donors are responded to in a timely and appropriate way.

- Elderly Care Charity, Individual Giving and Legacy Manager

I know that I can rely on Telebank...

I wanted to emphasise how much I appreciate all the hard work and attention to detail that you put into handling all the donations for our Christmas appeal. I know that I can rely on Telebank to do a brilliant job which leaves me time to worry about other agencies and all the in-house stuff.

- Homeless Charity, Supporter Services Manager

We’re feeling very positive about the future...

I wanted to add my voice to the appreciation! The meeting was great and as you know we’re feeling very positive about the future. Please can you thank everyone else from Di to the floor staff who we met and made us feel welcome, we really appreciated it.

- Disabilities Charity, First Meeting Feedback

 

Charity Response Handling & Support Services

FUNDRAISING COMPLIANCE

At Telebank we are proud to be accredited by the following organisations.

PCI DSS

Telebank is a validated PCI DSS Level 3 Service Provider.

Lotteries Council

Telebank are a member of the lotteries council, helping to legislate fundraising activities.

The Gambling Commission

Telebank is licensed and regulated in Great Britain by the Gambling Commission under account number 55856. View our license status here.

Information Commissioner's Office

Regulated by the ICO, certification can be viewed here.

 

Get in touch

Contact us today to start a conversation of how we can assist and support your requirements.

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Information Pack

We have summarised our wealth of experience into an Information Pack which outlines the services we offer, a summary of Telebank and our work throughout the Third Sector, specialising in personalised response handling services, including but not limited to; banking and thanking, raffle processing & memberships.

Download Here

Download our Information Pack

Complete the form below to request our Information Pack.

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We are open!

As key workers, we are open and have been throughout the pandemic providing both existing and new clients with key back office administration surrounding response handling.

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