Response handling
for charities

Our personal approach, specialist knowledge and passionate team enables us to achieve exceptional results for our charities with an expert focus on their supporter base, enhancing the causes they support.

Our Services

As experts in our field, we provide a high service level with a personalised approach, fully integrated across our service provision below.

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Response Handling

Our response and supporter care centre ensures an exemplary experience for charities and their supporters through a consultative approach.

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Fulfilment

A seamless integrated fulfilment operation to support all pick pack and dispatch activities, ranging from, printed literature, merchandise and event fulfilment.

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Head Office Support

Our main aim is to ensure that your charity gets the support and dedication to help you thrive, remaining open throughout a pandemic providing unparalleled levels of service.

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Raffle Processing

A wealth of experience provided through our loyal and dedicated raffle processing teams, who ensure you and your supporters experience, is efficient and seamless.

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Membership

A range of membership and sponsorship processing services integrated with personalised triggered letters and online reports, supporting all data needs.

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Experts In Our Field

Over the last 23 years we have seen the requirements of our clients change and we have responded by developing a constantly evolving selection of services. All in house processes have been developed to ensure robust, accurate and compliant procedures whilst delivering a personalised service.

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Key Benefits

Discover how Telebank can help to support your charity.

Wealth of Knowledge

Partnered with over 70 charities throughout the UK and North America, We always aim to utilise this specialist knowledge and expertise across all areas.

Excellent Value

Telebank’s business model coupled with our continued investments in cutting edge technology means we always deliver excellent value for money.

Credibility and Experience

We consist of a team with a significant track record in delivering service excellence to the charity sector.

Depth of Capabilities

As well as outstanding customer service and response handling processes, Telebank offers a complete range of services through the group companies.

Best of Breed Solutions

One of our key strengths is the ability to demonstrate a clear understanding of a charity’s requirements, delivering robust solutions and offering immediate service excellence.

Strategic Partnership

Our clients benefit from consistent and streamlined response handling, supporter care and fulfilment services geared towards quality, attention to detail and provide added value through Telebank and the group of companies.

Kind Words from our Clients

 

Proud to be part of the MFS Group

Charity Response Handling & Charity Support - Telebank

FUNDRAISING COMPLIANCE

At Telebank we are proud to be accredited by the following organisations.

PCI DSS

Validated PCI DSS Level 3 Service Provider.

Lotteries Council

Member of the lotteries council, helping to legislate fundraising activities.

The Gambling Commission

Licensed and regulated in Great Britain by the Gambling Commission under account number 55856. View our license status here.

Information Commissioner's Office

Regulated by the ICO, certification can be viewed here.

Chartered Institute of Fundraising

Member of the Chartered Institute of Fundraising, the professional membership body for UK fundraising. Directory can be viewed here.

Get in touch

Contact us today to start a conversation of how we can assist and support your requirements.

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Information pack

We have summarised our wealth of experience into an Information Pack which outlines the services we offer, a summary of Telebank and our work throughout the Third Sector, specialising in personalised response handling services, including but not limited to; banking and thanking, raffle processing & memberships.

Download here

Download our information pack